ONLINE ORDERING: FAQs
Placing Orders
Is your website secure?
Yes. When the browser opens a secured website, https can be seen in the URL instead of just http.
How do I place an order?
- Select your brand from the "Select Your Brand" menu, or click the "Find Your Contacts" button in the middle of the page
- Click on your product once you have located it
- Fill in the patient name, as well as, prescription information
- Add your order to your shopping cart
- Review your cart, if accurate, click "Continue"
- Choose whether you would like to sign in to an existing account, or create a new account
- Enter your billing and shipping information
- Choose shipping method and enter payment information
- Select the "Complete Order" button to complete your transaction
- Print the order confirmation page for your records
I ordered contact lenses online from JCPenney Optical in the past, but am having trouble accessing my account. What changed?
We’ve recently made some changes to our online ordering platform to improve your experience on our site. As a result of these improvements, old login information and order history is no longer accessible. To place an order, you will be required to create a new account (username and password). This is a one-time change, and any future orders will not require this additional step. We apologize for the inconvenience, but remain confident that the improvements to our site and checkout process will provide a better user experience for you, our valued customer.
Please note, these credentials are separate from those that you may use when booking an eye exam on our store-specific pages. Those credentials remain unchanged.
What if I don't see my brand?
Click the "Select Your Brand" drop down menu, or you may click the "Find Your Contacts" button in the center of the home page.
You may also search by brand or keyword in the search box.
How do I order if I wear a different brand in each eye?
- Select the brand for your RIGHT eye from the "Select Your Brand" menu
- On the ordering page fill in the prescription information and quantity for your Right eye only
- Click on the checked box next to the order line for your LEFT eye. The check box should now be empty
- Fill in the patient name and add to your cart. You should only see your RIGHT eye in the cart
- From the shopping cart, select “Continue Shopping” and find your brand for your LEFT eye in the “Select your brand” drop down menu
- Repeat the same ordering process to add your LEFT eye product to the shopping cart.
- Select “Place Order” and continue from Step 4 in “How do I Place an order?
How do I remove items from my shopping cart?
On the view cart page you may click the drop down menu to change the quantity. Or you may click “delete” to take a product completely off of the order.
Product Questions
Am I able to order gas permeable contacts on the website?
Gas permeable lenses are custom and are not available for online ordering. Please call 866-435-7111 and we can assist you in ordering your gas permeable lenses.
Can I return my contact lenses?
All contact lens boxes that are unopened, unmarked, and not expiring within the next 12 months can be returned for a full refund.
If you would like to return the lenses that you have purchased online, please call 866-435-7111 for assistance in next steps.
Prescription Questions
Do I need a prescription to place an order?
Yes, you do need a current contact lens prescription to place an order.
How do I order if I don’t have a copy of my prescription?
Finding the prescription is easy. By searching the box cover you can locate the prescription we issued you.
What if my prescription is expired or I do not have a prescription?
A current prescription is required to place an online order. Please contact us for help in obtaining an updated prescription.
Account Questions
How do I sign in if I cannot remember my password?
Enter your e-mail address first then click on “Forgot my Password.” You will receive an e-mail with your new password.
What if I do not have an account?
You are able to complete your order as a “New Account.”
Payment Questions
Can I use my FSA (flexible spending account) or HSA (Health Savings Account) to pay for my order?
Yes, if you hold a MasterCard or Visa FSA or HSA credit-#debit card, you may use it at the time you check out. Otherwise, please submit your order confirmation to your proper plan administration.
Do you accept vision insurance?
While we can’t directly process vision insurance during your online purchase, you will receive an itemized receipt and may be able to submit a claim with your carrier.
What credit cards do you accept?
We accept Visa, Mastercard, and Discover
How do I claim a rebate?
Each manufacturer will have a different process for submitting. If the product you are purchasing has a rebate available, there will be a notification on the product page. You may click on “View Rebate Information” to get a full description, including how to claim the rebate.
How do I print my confirmation page?
There is a print button with an icon at the upper right hand corner of the order confirmation page which is shown when your order is complete. You will also receive an order confirmation to the e-mail you entered during checkout.
Order Status and Shipping Questions
How long does it take for my order to ship?
After we have verified your prescription, standard delivery is approximately three to five business days. Custom lenses may take longer.
Can I place multiple patient orders, i.e. for my entire family?
Yes, up to 10 line items (five family members) can be placed on one order.
Am I able to track my order?
Please call 866-435-7111 if you would like an update on your order’s delivery status.